Customers

Customers are the end users who submit support tickets. DeskHive provides both admin management and a self-service customer portal.

Customer Accounts

Field	Description
Name	Customer's display name
Email	Unique email address used for login
Password	Hashed authentication password
Phone	Optional phone number
Avatar	Profile photo
Envato Username	Linked Envato account username
Envato ID	Linked Envato account ID
Blocked	Whether the customer is blocked from submitting tickets
Block Reason	Reason shown when a blocked customer tries to act

Managing Customers

Navigate to Admin → Support Desk → Customers.

Creating a Customer

Customers typically self-register through the customer portal. To create one manually:

1. Navigate to Admin → Support Desk → Customers
2. Click Create
3. Fill in name, email, and password
4. Click Save

Editing a Customer

1. Click Edit on a customer row
2. Update fields as needed
3. Click Save

Blocking a Customer

Blocking prevents a customer from submitting new tickets or posting replies.

1. Open a customer record
2. Click Block
3. Enter a reason for the block
4. Click Confirm

To unblock: open the customer record and click Unblock.

Deleting a Customer

Deleting a customer does not delete their tickets. Tickets remain in the system without a customer association.

Customer Portal

The customer portal is accessible at /support. Customers can log in, register, browse the knowledge base, submit tickets, and manage their account.

Portal URLs

Page	Path	Description
Homepage	/support	Public support homepage
Login	/login	Customer login
Register	/register	Customer registration
Forgot Password	/forgot-password	Password reset request
Dashboard	/support/dashboard	Customer dashboard
Tickets	/support/tickets	Ticket list and submission
Knowledge Base	/support/knowledge-base	Article browser
Settings	/support/settings	Account settings

Registration

If Customer registration is enabled in settings, customers can self-register at /register. To disable self-registration and require admin-created accounts, turn off Customer registration in Admin → Support Desk → Settings → Customer Portal.

Portal Pages

Control which pages appear in the customer portal sidebar:

Setting	Description
Show Tickets page	Toggle the Tickets section in the portal
Show Knowledge Base page	Toggle the Knowledge Base section in the portal

When a page is disabled, its sidebar link is hidden.

Ticket Submission Limit

Set Max tickets per day in settings to limit how many tickets a customer can submit in a 24-hour period. Set to 0 for unlimited.

Account Settings

Customers can update their profile at /support/settings:

• Name
• Email
• Password
• Avatar / profile photo
• Preferred language

Authentication

Login

Customers log in at /login with email and password.

Social Login

Customers can also sign in with Google, Facebook, GitHub, LinkedIn, X (Twitter), or Envato. See Social Login for setup instructions.

Password Reset

1. Click Forgot Password at the login page
2. Enter email address
3. Receive a reset link by email
4. Set a new password

Email Notifications

Customers receive email notifications for:

• New ticket confirmation
• Agent reply on their ticket
• Ticket status change

Configure notification behaviour in Admin → Support Desk → Settings → Notifications.