Installation via Web Interface

DeskHive includes a web-based installer for easy setup.

Step 1: Upload Files

1. Download the package from CodeCanyon
2. Extract and upload all files to your server
3. Set directory permissions:

chmod -R 755 storage bootstrap/cache
chown -R www-data:www-data storage bootstrap/cache

Step 2: Run Web Installer

Access the installer at:

https://your-domain.com/install

The installer will guide you through:

1. System Requirements Check - Verifies PHP version, extensions, and permissions
2. Database Configuration - Enter MySQL/MariaDB credentials
3. Admin Account Setup - Create your administrator account
4. Installation Complete - Database tables created and configured

Step 3: Initial Configuration

After installation, configure DeskHive at Admin → Support Desk → Settings:

General Settings

Setting	Default	Description
Default department	None	Department automatically assigned to new tickets
Default priority	None	Priority automatically assigned to new tickets
Auto close days	0	Days of inactivity before a ticket is auto-closed (0 = disabled)
Enable auto-assign	On	Automatically assign tickets to agents
Tickets per page	20	Number of tickets shown per page

Customer Portal Settings

Setting	Default	Description
Customer registration	On	Allow customers to self-register
Show Tickets page	On	Display the Tickets page in customer portal
Show Knowledge Base page	On	Display the Knowledge Base page in customer portal
Max tickets per day	5	Maximum tickets a customer can submit per day (0 = unlimited)

Notification Settings

Setting	Default	Description
Notify staff on new ticket	On	Email agents when a new ticket is created
Notify staff on customer reply	On	Email agents when a customer replies
Notify customer on staff reply	On	Email customer when an agent replies
Notify customer on status change	On	Email customer when ticket status changes
Notification email	Empty	Override email address for outgoing notifications

Step 4: Setup Cron Job

Add the following cron entry to configure scheduled tasks for auto-closing inactive tickets:

* * * * * cd /path-to-your-project && php artisan schedule:run >> /dev/null 2>&1

Permissions

Configure user permissions in Admin → Settings → Roles. Edit the desired role and enable Support Desk permissions:

• Tickets (Index, Edit, Delete)
• Categories (Index, Create, Edit, Delete)
• Departments (Index, Create, Edit, Delete)
• Knowledge Articles (Index, Create, Edit, Delete)
• Labels (Index, Create, Edit, Delete)
• Custom Fields (Index, Create, Edit, Delete)
• Products (Index, Create, Edit, Delete)
• Canned Responses (Index, Create, Edit, Delete)
• Agents (Index, Create, Edit, Delete)
• Customers (Index, Edit, Delete)
• Activity Logs (Index)

TIP

After installation, delete the /install directory for security.