Paying with Your Wallet at Checkout
This guide shows you how to use your wallet balance to pay for orders.
Before You Start
To pay with your wallet, you need:
- An account - You must be logged in
- Wallet balance - You need enough money in your wallet
- Items in cart - Something to buy!
How to Pay with Wallet
Step 1: Add Items to Cart
Shop as usual and add items to your cart.
Step 2: Go to Checkout
Click Checkout when you're ready to pay.
Step 3: Choose Wallet Payment
On the payment method section, you'll see:
- Your available wallet balance
- Option to pay with Wallet or E-Wallet
Click to select wallet as your payment method.
Step 4: Review Your Order
Check:
- Items in your order
- Total amount
- Your wallet balance will cover it
Step 5: Confirm Payment
Click Place Order or Confirm
What happens:
- Money is deducted from your wallet instantly
- Your order is confirmed
- You see the success page
Step 6: Done!
Your order is complete! You'll receive:
- Order confirmation
- Updated wallet balance
- Transaction in your wallet history
What You'll See at Checkout
When wallet payment is available, you'll see:
Payment Method:
○ Credit Card
○ PayPal
● Wallet (Balance: $150.00)Your wallet balance is shown so you know how much you have.
When You DON'T Have Enough Balance
If your order costs more than your wallet balance:
What you'll see:
- Wallet option may be grayed out
- Message: "Insufficient balance"
- Your current balance vs order total
What to do:
- Add money first - Go to your wallet and top-up
- Use another method - Pay with credit card or PayPal instead
TIP
You cannot split payment between wallet and another method. The wallet must cover the full amount.
After Your Purchase
Your Wallet Shows
- Transaction type: Payment
- Amount: The order total (negative, since money left)
- Balance after: Your new balance
Your Order Shows
- Payment method: Wallet
- Payment status: Paid
Getting Refunds
If you return an item or cancel an order:
- Refund goes directly to your wallet
- You'll see a "Refund" transaction
- Money is available immediately
- Use it for future purchases or withdraw
Refunds Are Automatic
When the store processes your refund, it goes to your wallet automatically. You don't need to do anything!
Tips for Checkout
Check Your Balance First
Before checkout, make sure you have enough in your wallet. You can:
- View balance on your wallet page
- The balance also shows at checkout
Save Time with Wallet
Using wallet means:
- No entering card numbers
- No 3D Secure verification
- Instant payment confirmation
Keep Some Balance
Consider keeping a balance in your wallet if you shop frequently. This makes checkout faster every time!
Common Questions
Why can't I see the wallet option?
Possible reasons:
- You're not logged in (wallet requires login)
- Wallet feature is currently disabled
- Your balance is $0
Why can't I select wallet?
Possible reasons:
- Your balance is lower than the order total
- Wallet payment might be temporarily unavailable
What if payment fails?
Wallet payments rarely fail since it's just moving your stored balance. If it does:
- Your wallet balance is NOT deducted
- You can try again
- Contact support if it keeps happening
Can I pay part with wallet and part with card?
Currently, no. You must pay the full amount with one method. Either:
- Use 100% wallet, OR
- Use 100% another payment method
Is wallet payment refundable?
Yes! If you cancel or return your order, the refund goes back to your wallet automatically.
Quick Summary
| Step | Action |
|---|---|
| 1 | Add items to cart |
| 2 | Go to checkout |
| 3 | Select "Wallet" payment |
| 4 | Confirm order |
| 5 | Done! Money deducted instantly |
Need to Add Money?
If you need to add money to your wallet:
Need Help?
- Customer Guide - Full guide for customers
- FAQ - Common questions
- Troubleshooting - Solve problems