Customer Guide: Using Your Wallet

This guide is for customers who want to use the wallet feature on your store.

What is Your Wallet?

Your wallet is like a digital account where you can store money to shop faster. Think of it as a prepaid balance for the store.

Benefits:

• Pay instantly without entering card details every time
• Get refunds faster (straight to your wallet)
• Keep track of all your transactions in one place

Accessing Your Wallet

1. Log in to your account on the store
2. Go to My Account
3. Click on My Wallet or E-Wallet

You'll see:

• Your current balance
• Your transaction history
• Buttons to add money or withdraw

Adding Money to Your Wallet (Top-up)

Want to add money to your wallet? Here's how:

Step 1: Start the Top-up

1. Go to your wallet page
2. Click Top Up Wallet or Add Money

Step 2: Enter the Amount

1. Type the amount you want to add
2. Or click a quick amount button (like $50, $100)

Limits

There may be minimum and maximum amounts you can add at once. The page will show you these limits.

Step 3: Choose Payment Method

Select how you want to pay:

• Credit/Debit Card
• PayPal
• Bank Transfer
• Other options available on your store

Step 4: Complete Payment

1. Follow the payment instructions
2. Complete the payment with your chosen method
3. Once payment is confirmed, money appears in your wallet immediately!

Step 5: Confirmation

You'll see:

• Updated wallet balance
• A confirmation message
• The transaction in your history

Checking Your Balance

Your balance is always shown at the top of your wallet page.

What your balance means:

• This is money you can spend at the store
• It's stored safely in your account
• You can use it anytime you shop

Viewing Your Transactions

Your wallet page shows all your transactions:

Type	What It Means
Top-up	You added money
Payment	You paid for an order
Refund	You got money back from a return
Withdrawal	You moved money out of your wallet

Each transaction shows:

• The date and time
• The amount
• Your balance before and after

Withdrawing Money

Want to get money out of your wallet? You can request a withdrawal.

Step 1: Start the Withdrawal

1. Go to your wallet page
2. Click Withdraw or Request Withdrawal

Step 2: Enter Details

1. Enter the amount you want to withdraw
2. Choose your payout method:
   • Bank Transfer - Money goes to your bank account
   • PayPal - Money goes to your PayPal account
3. Enter your payment details (bank account, PayPal email, etc.)

Step 3: Submit Request

1. Review your request
2. Click Submit
3. You'll see a confirmation

Step 4: Wait for Processing

• The store will review your request
• This usually takes 1-3 business days
• You'll be notified when it's approved
• Money is sent to your account after approval

What If My Withdrawal Is Rejected?

Don't worry! If rejected:

• The money goes back to your wallet immediately
• You can try again with correct details
• Contact support if you need help

Tips for Using Your Wallet

Keep Your Account Secure

• Use a strong password
• Don't share your login with others
• Log out on shared computers

Check Your Balance

• Review your transactions regularly
• Make sure all transactions are ones you made
• Contact support if you see anything strange

Manage Your Balance

• Only add what you plan to spend soon
• You can always add more later
• Remember you can withdraw if needed

Frequently Asked Questions

Is my money safe?

Yes! Your wallet balance is stored securely and protected by your account password.

Can my wallet balance expire?

Check with the store - policies may vary. Usually, wallet balances don't expire.

What if I forget my password?

Use the password reset feature to regain access. Your wallet balance will still be there!

Can I transfer money to another customer?

This feature is currently not available. Each wallet is personal to your account.

What currency is my wallet in?

Your wallet uses the store's main currency. You'll see the currency symbol on your wallet page.

Is there a fee to use the wallet?

Using the wallet is usually free. However, some payment methods for adding money may have fees from their providers.

Need Help?

If you have questions or problems:

1. Check the store's FAQ section
2. Contact customer support
3. Use the live chat if available

Common issues support can help with:

• Payment didn't go through
• Balance seems incorrect
• Withdrawal questions
• Account access problems

Next: Paying at Checkout

Ready to use your wallet balance? Learn how to pay with your wallet at checkout.