Managing Transactions
Transactions are records of every time money moves in or out of a wallet. This guide shows you how to view and understand them.
Viewing All Transactions
- Go to E-Wallet → Transactions
- You'll see a list of all wallet transactions
What You'll See
| Column | Description |
|---|---|
| Customer | Who made the transaction |
| Type | What kind of transaction (see below) |
| Amount | How much money moved |
| Status | Whether it completed successfully |
| Date | When it happened |
Types of Transactions
There are six types of wallet transactions:
1. Top-up (Money In)
What it is: Customer added money to their wallet
Example: John deposited $100 using his credit card
Amount shows as: Positive (+$100)
2. Payment (Money Out)
What it is: Customer used wallet to pay for an order
Example: Sarah paid $45 for her order using her wallet balance
Amount shows as: Negative (-$45)
3. Refund (Money In)
What it is: Money returned to wallet from a cancelled/returned order
Example: Mike returned a product and got $30 back to his wallet
Amount shows as: Positive (+$30)
4. Admin Adjustment (Money In or Out)
What it is: You manually added or removed money
Example: You gave Lisa a $20 birthday credit
Amount shows as: Positive (+$20) or Negative (-$20)
5. Withdrawal (Money Out)
What it is: Customer requested to get money out of their wallet
Example: Tom withdrew $200 to his bank account
Amount shows as: Negative (-$200)
6. Vendor Payout (Money Out)
What it is: Payment made to a marketplace vendor (if applicable)
Amount shows as: Negative
Transaction Statuses
| Status | What It Means | What to Do |
|---|---|---|
| Completed | Transaction finished successfully | Nothing needed |
| Pending | Transaction started but not finished | Wait or investigate |
| Failed | Something went wrong | Check error details |
| Cancelled | Transaction was cancelled | No action needed |
Finding Specific Transactions
Search by Customer
- Type the customer's name or email in the search box
- Only their transactions will show
Filter by Type
- Click the Type filter
- Select the type you want (e.g., "Top-up" only)
Filter by Date
- Select a date range
- Only transactions in that period will show
Filter by Status
- Click the Status filter
- Select the status (e.g., "Pending" to see unfinished transactions)
Viewing Transaction Details
Click on any transaction to see:
- Full amount with currency
- Balance before the transaction
- Balance after the transaction
- Description explaining what happened
- Reference - linked order or request (if any)
- Date and time when it happened
Understanding the Balance Trail
Each transaction shows:
- Balance Before: How much was in the wallet before
- Balance After: How much is in the wallet now
Example:
- Balance Before: $150
- Transaction: -$50 (payment)
- Balance After: $100
This helps you verify the math and track any issues.
Common Scenarios
Customer Says "I Didn't Get My Refund"
- Go to Transactions
- Search for the customer
- Filter by Type: Refund
- Check if the refund transaction exists
- If it shows Completed, the refund was processed
Customer Balance Seems Wrong
- Find the customer's wallet
- View their transaction history
- Check each transaction one by one
- The Balance After on the last transaction should match their current balance
Looking for a Specific Order Payment
- Go to Transactions
- Filter by Type: Payment
- Search for the customer
- Look for the transaction matching the order amount
Exporting Transactions
You can export transaction data for reports:
- Go to Transactions
- Apply any filters you need
- Click Export button
- Choose your format (CSV, Excel)
Tips for Transaction Management
Daily Routine
- Check for any Pending transactions
- Review Failed transactions and investigate
Weekly Routine
- Review large transactions (over $500)
- Look for unusual patterns
Monthly Routine
- Export transactions for accounting
- Compare totals with your payment reports