Support & Contact Information

Need help with your MartFury Flutter app? We're here to support you every step of the way!

🆘 Quick Help

Before Contacting Support:

1. Check the FAQ - Most common questions are answered here
2. Try the Troubleshooting Guide - Step-by-step problem solving
3. Read the relevant setup guide - Guides 01-15 cover most setup issues
4. Test on your website first - Make sure your website works before testing the app

📞 Contact Options

📖 Read the Documentation

https://docs.botble.com/martfury-flutter

• Complete guides and tutorials
• Step-by-step instructions
• Updated regularly with new features

🎫 Submit Support Ticket

https://botble.ticksy.com

• For technical issues and bugs
• Account and licensing questions
• Custom development requests
• Response within 24-48 hours

💬 Join Our Community

Forums: https://forums.botble.comFacebook Group: https://www.facebook.com/groups/botble.technologies

• Get tips from other users
• Share experiences and solutions
• Ask questions to the community
• Learn best practices

📧 Email Us Directly

[email protected]

• General inquiries
• Business questions
• Partnership opportunities
• Feedback and suggestions

🎯 How to Get the Best Support

When Submitting a Ticket:

✅ Include This Information:

• What you were trying to do (step-by-step)
• What happened instead (exact error message)
• What you already tried (troubleshooting steps)
• Your setup details:
  • Your website URL
  • Flutter version (flutter --version)
  • Device/computer you're using
  • Which guide you were following

✅ Attach These Files (if relevant):

• Screenshots of error messages
• Your .env file (remove sensitive info)
• Console/terminal output
• Relevant configuration files

❌ Don't Include:

• Passwords or API keys
• Customer personal information
• Unrelated questions in the same ticket

Response Times:

• Support Tickets: 24-48 hours
• Community Forums: Usually same day
• Email: 2-3 business days

🔧 Self-Help Resources

📚 Documentation

• Installation Guide - Get started
• Configuration Guide - Basic setup
• Quick Setup Guides - Customize your app
• Social Login Setup - Add social features

🚨 Common Issues

• FAQ - Quick answers to common questions
• Troubleshooting - Fix problems yourself
• Upgrade Guide - Update safely

🌐 External Resources

• Flutter Documentation - Learn Flutter
• Botble Backend Demo - See how it works
• API Documentation - Technical details

💡 Tips for Success

Before You Start:

• Read the overview and installation guide completely
• Make sure you have all requirements
• Set aside enough time (don't rush)
• Have your website working perfectly first

When You Get Stuck:

• Take a break and come back fresh
• Try the "magic fix": flutter clean then flutter pub get
• Check if others had the same problem (search forums)
• Ask for help early rather than struggling alone

Working with Support:

• Be patient - we want to help you succeed
• Provide complete information upfront
• Follow up if you don't hear back in 48 hours
• Let us know when your issue is resolved

🌟 Success Stories

Many users have successfully launched their mobile apps using MartFury Flutter. Here are some tips from successful users:

"Start Simple"

• Get the basic app working first
• Add features one at a time
• Test thoroughly at each step

"Test Everything"

• Test on real devices, not just emulators
• Have friends and family test the app
• Try all features before going live

"Be Patient"

• Learning takes time
• Most problems have simple solutions
• The community is very helpful

🎉 After Your App is Live

Keep in Touch:

• Join our community to share your success
• Help other users who are just starting
• Share feedback for improving the documentation
• Let us know about your app's success!

Ongoing Support:

• We provide updates and improvements
• Security patches and bug fixes
• New features and enhancements
• Continued community support

Remember: Your success is our success! We're invested in helping you create an amazing mobile app for your customers.