Frequently Asked Questions
General Questions
What is Velura?
Velura is a premium spa, beauty, and nail salon theme built on Botble CMS (Laravel framework). It's designed specifically for spas, beauty salons, nail bars, and wellness businesses to create professional websites with a built-in appointment booking system, service catalog, staff profiles, packages, memberships, and more.
Do I need coding knowledge to use Velura?
No, you don't need coding knowledge for basic setup and daily management. The theme includes:
- Visual page builder with drag-and-drop UI Blocks
- User-friendly admin panel
- 9 pre-built homepage variations
- Comprehensive documentation
However, basic HTML/CSS knowledge helps for advanced customizations.
Can I use Velura for multiple salons?
Each website requires its own license. Options:
- Single Salon: One Regular License
- Salon Group / Franchise: Multiple Regular Licenses or an Extended License
- Different Domains: Separate license for each
Is Velura mobile-friendly?
Yes! Velura is 100% responsive and mobile-optimized:
- Touch-friendly interface
- Mobile-specific menu navigation
- Booking form optimized for mobile
- Fast loading on mobile networks
- Tested on all major mobile devices
Installation Questions
What are the hosting requirements?
Minimum Requirements:
- PHP 8.3 or higher
- MySQL 5.7+ or MariaDB 10.3+
- 256MB PHP memory limit
- Apache/Nginx web server
- SSL certificate (recommended)
Recommended Hosting Providers:
- DigitalOcean
- AWS/Google Cloud
- SiteGround
- Cloudways
- Any VPS with root access
How do I install Velura?
Three installation methods available:
- Web Installer (easiest): Upload files and follow the wizard
- Command Line: For developers using SSH
- Docker: For containerized deployments
See Installation Guide for details.
Can I install Velura on localhost?
Yes, perfect for development and testing:
- Use XAMPP, WAMP, or MAMP
- Laravel Valet for Mac
- Docker for any platform
- Ensure PHP 8.3+ is installed
How long does installation take?
Typical installation times:
- Web Interface: 15-30 minutes
- Command Line: 10-15 minutes
- With Sample Data: Additional 5-10 minutes
- Complete Setup: 1-2 hours including customization
Features Questions
What booking features are included?
A complete appointment booking system:
- Online appointment booking
- Service selection with price and duration
- Optional staff/specialist selection
- Preferred date and time
- Booking calendar dashboard
- Email confirmations (with setup)
- Appointment management (confirm/cancel)
See Spa Booking for the full walkthrough.
Can I organize my treatments?
Yes, the catalog is fully structured:
- Service Categories (e.g. Massage, Facial, Nail Care, Hair)
- Services with pricing, duration, images
- Packages bundling multiple services
- Memberships with recurring pricing
- Staff profiles linked to services
Can I sell packages and memberships?
Yes. Packages bundle several services at a special price, and memberships offer recurring plans with ongoing benefits. Both have dedicated UI Blocks (Packages Section and Memberships Section) and are managed under Spa Booking.
Can I add multiple languages?
Yes, full multi-language support:
- Unlimited languages
- RTL language support
- Easy translation interface
- Language switcher widget
- SEO-friendly URLs per language
Is there a gallery feature?
Yes, a comprehensive gallery system:
- Multiple gallery types
- Lightbox effects
- Categorized galleries
- Masonry/Grid layouts
Customization Questions
Can I change colors and fonts?
Yes, extensive customization options via Theme Options:
- Colors: Full color picker for all elements
- Fonts: Google Fonts integration (defaults: Jost + Rufina)
- Header: Toggle top bar and booking button, set colors
- No coding required
Can I use my own logo?
Yes, easy logo management:
- Upload via Theme Options
- Supports PNG, JPG, SVG
- Retina-ready support
- Favicon upload
Can I modify the homepage?
Yes, fully customizable:
- 9 pre-built homepage variations
- Drag-and-drop UI Blocks
- Unlimited layout possibilities
- Add/remove/reorder sections
How do I add custom CSS/JavaScript?
Multiple methods:
- Theme Options: Custom CSS/JS fields
- Child Theme: For extensive modifications
- Plugin: Create a custom plugin
- Direct Edit: Modify theme files (not recommended)
Technical Questions
How do I backup my website?
Multiple backup methods:
- Built-in Backup: Admin → Tools → Backup
- Hosting Backup: cPanel/hosting provider
- Manual Backup: Database + files
See the Backup guide for details.
How do I update Velura?
Easy update process:
- Backup your site
- Download the update from CodeCanyon
- Upload new files
- Run the update script
- Clear cache
See Upgrade Guide for details.
What if something breaks after an update?
Recovery steps:
- Restore from backup
- Check error logs
- Clear all caches
- Disable custom code
- Contact support
Is Velura SEO-friendly?
Yes, built-in SEO features:
- Clean URL structure
- Meta tags management
- XML sitemap
- Fast loading times
- Mobile optimization
- Social media integration
Support Questions
How do I get support?
Support channels:
- Documentation: Comprehensive guides
- Ticket System: https://botble.ticksy.com
- Email: contact@botble.com
What's included in support?
Support covers:
- ✅ Bug fixes
- ✅ Installation help
- ✅ Configuration assistance
- ✅ Update guidance
- ❌ Custom development
- ❌ Third-party plugins
- ❌ Server configuration
How fast is support response?
Typical response times:
- Critical Issues: 12-24 hours
- General Questions: 24-48 hours
- Weekend/Holidays: May be delayed
- Time Zone: Singapore (GMT+8)
Common Issues
Why is my site loading slowly?
Common causes and solutions:
- Large images: Optimize/compress gallery and treatment images
- Slow hosting: Upgrade your hosting plan
- No caching: Enable caching
- Too many plugins: Disable unused plugins
- Database issues: Optimize the database
Why aren't emails sending?
Email troubleshooting:
- Configure SMTP settings
- Check spam folder
- Verify email credentials
- Test with a different provider
- Check the server mail function
Why is the booking form not working?
Common fixes:
- Make sure services exist and are published under Spa Booking
- Verify email configuration for confirmations
- Clear cache
- Check date/time and timezone settings
- Review the Spa Booking Settings
How do I fix mixed content errors?
After enabling SSL:
- Update the site URL to HTTPS
- Update database URLs
- Check theme options
- Clear all caches
- Use an SSL checker tool
Need More Help?
If your question isn't answered here, check our documentation or contact support.