Support & Contact

Getting Help

We're here to help you succeed with your Botble Ecommerce Mobile App!

Support Options

Documentation

Start here! Most questions are answered in our documentation:

• Installation Guide - Set up your development environment
• Configuration Guide - Connect to your website
• FAQ - Common questions answered
• Troubleshooting - Fix common problems

Email Support

For technical issues and questions:

Email: [email protected]

Include in your email:

• Your purchase code
• Detailed description of the issue
• Steps to reproduce the problem
• Error messages (copy the full text)
• Screenshots if applicable
• Your environment (OS, Node version, Expo version)

Support Center

Submit a ticket for tracked support:

URL: https://botble.ticksy.com

Benefits:

• Ticket tracking
• Priority queue
• Response history
• File attachments

Response Times

Priority	Response Time
Critical (app not working)	24-48 hours
High (major feature broken)	2-3 business days
Normal (questions/guidance)	3-5 business days
Low (feature requests)	1-2 weeks

Response times are for business days (Monday-Friday)

What's Included

Support Covers:

• Installation and setup issues
• Configuration problems
• Bug reports
• Documentation clarification
• Basic customization guidance

Support Does NOT Cover:

• Custom feature development
• Third-party integration issues
• Hosting or server problems
• Issues with modified source code
• Training or tutorials

Before Contacting Support

Try These First:

1. Read the documentation

   • Check relevant guides
   • Search the FAQ
   • Read troubleshooting

2. Check common issues

   • Is your API URL correct?
   • Is your website online?
   • Did you run npm install?
   • Did you restart after .env changes?

3. Search for solutions

   • Google the error message
   • Check Expo documentation
   • Look at React Native forums

Gather Information:

Before contacting support, collect:

- Purchase code: XXXX-XXXX-XXXX
- App version: 1.0.0
- Expo SDK: 54
- Node.js: 18.x
- OS: macOS/Windows/Linux
- Issue: [describe clearly]
- Error: [paste full error]
- Steps to reproduce:
  1. ...
  2. ...
  3. ...

Contact Information

Main Contacts

Channel	Contact
Email	[email protected]
Support	https://botble.ticksy.com
Website	https://botble.com
Documentation	https://docs.botble.com

Resources

Resource	URL
API Docs	https://ecommerce-api.botble.com/docs
Demo	https://martfury.botble.com
CodeCanyon	https://codecanyon.net/user/botble

Community

Stay Updated

• Follow release notes for updates
• Check documentation for new features
• Subscribe to newsletter for tips

Contributing

Found a bug or have a suggestion?

• Report bugs via support ticket
• Suggest features via email
• Share your customizations

Premium Support

Need more help? We offer:

Customization Services

• Custom feature development
• Theme customization
• Third-party integrations
• Performance optimization

Setup Services

• Complete app setup
• App store submission
• Server configuration
• API integration

Contact us at [email protected] for quotes.

Thank You!

Thank you for choosing Botble Ecommerce Mobile App. We're committed to your success and appreciate your trust in our products.

The Botble Team

Website: https://botble.com