Customer Guide

This guide is for your wholesale customers - people who buy from your store at wholesale prices. You can link to this page from your store's footer or help center.

Applying for a Wholesale Account

Step 1: Visit the registration page

Go to /wholesale/register on the store website. You may also find a link in the site footer or customer dashboard.

Step 2: Fill out the form

If you don't have an account yet, you'll see fields for:

Field	Required	Notes
Full Name	Yes	Your name
Email	Yes	This will be your login email

All applicants fill in:

Field	Required	Notes
Company Name	Yes	Your business name
Tax ID	No	Your business tax identification number
Phone	No	Contact number
Business Type	No	e.g., "Retailer", "Distributor", "Reseller"
Expected Order Volume	No	e.g., "$5,000 - $10,000 per month"
Additional Notes	No	Tell the store about your business

Step 3: Submit and wait

After submitting:

• You'll see a confirmation message
• The store admin reviews your application
• You'll be notified when approved or rejected

Processing time depends on the store. Some stores auto-approve applications instantly.

After Approval

Logging in

1. Go to the store website
2. Click Login or My Account
3. Enter your email and password
4. You're now logged in as a wholesale customer

What changes when you're a wholesale customer

Product prices - You'll see lower prices on product pages and in product listings. Some stores show both the original price (crossed out) and your wholesale price.

Pricing table - Some products show a table with quantity-based discounts:

For example:

Quantity	Price per unit	You save
1-49	$80	20%
50-99	$75	25%
100+	$70	30%

Wholesale-only products - You may see products that retail customers can't see. These are exclusive to wholesale accounts.

Minimum quantities - Some products require a minimum order quantity. If you try to add fewer than the minimum, the quantity will be adjusted automatically.

Checking your wholesale status

1. Log in to your account
2. Go to your customer dashboard
3. Look for the Wholesale Account section at /customer/wholesale/

This page shows:

• Your application status (Pending, Approved, or Rejected)
• Your assigned customer group and discount level
• Your company details

Updating your company information

1. Go to /customer/wholesale/profile/edit (or find it in your dashboard)
2. Update your company details
3. Click Save

Shopping as a Wholesale Customer

Adding products to cart

1. Browse products as usual
2. If a product has a minimum order quantity, you must meet it
3. If a product has quantity increments (e.g., multiples of 12), the quantity will snap to the nearest valid amount
4. Add to cart - your wholesale price is applied automatically

Viewing your savings

In the cart, you'll see wholesale prices applied to each item. Some stores show the savings amount next to each item.

Checking out

Checkout works the same as a regular purchase. Your wholesale prices are locked in at checkout.

Meeting order minimums

Your customer group may have minimum order requirements:

• Minimum order quantity - Total items in cart must meet this number
• Minimum order value - Cart subtotal must meet this amount

If you don't meet the minimums, you'll see a message at checkout explaining what's needed.

Reapplying After Rejection

If your application was rejected:

1. Go to /customer/wholesale/reapply (or find it in your wholesale dashboard)
2. The rejection reason is shown so you know what to address
3. Fill out the reapplication form with updated information
4. Submit

TIP

You can reapply once per day.

Common Questions

I'm logged in but don't see wholesale prices

• Your application may still be pending. Check your status at /customer/wholesale/
• If approved, try clearing your browser cache and logging in again
• Contact the store if the issue persists

I can't order less than a certain quantity

Some products have minimum order quantities set by the store. The minimum is shown on the product page. You must order at least that many.

How do I get a bigger discount?

Contact the store to ask about upgrading to a higher customer group. Many stores offer better discounts for larger order commitments.

I can't see certain products

Some products are restricted to specific customer groups. If you believe you should have access, contact the store.

Getting Support

Contact the store directly for help with:

• Your wholesale account status
• Pricing questions
• Order issues
• Group upgrades