Conversations

Manage visitor conversations at Admin → Live Chat → Conversations.

Messenger Interface

The conversations page uses a three-panel messenger layout:

• Left sidebar — Conversation list with filter tabs (All / Open / Closed), unread badges, and last message preview
• Center panel — Chat messages with reply input, close and date dividers
• Right panel — Visitor information, timeline, and delete action

Click a conversation in the sidebar to load it. On mobile, the sidebar and chat panel switch views with a back button.

Replying

Type your message in the input at the bottom of the chat panel and press Enter or click the send button. Messages appear instantly for both you and the visitor.

Closing Conversations

Click the Close button in the chat header. Closed conversations:

• Move to the "Closed" filter tab
• No longer accept replies
• Show a "This conversation is closed" banner

Deleting Conversations

Click Delete Conversation in the right info panel. This permanently removes the conversation and all its messages.

Real-time Updates

The admin panel polls for updates every 5 seconds:

• New conversations appear in the sidebar automatically
• New visitor messages appear in the active chat
• Unread badges update on sidebar items
• Browser notifications fire for new messages (when tab is not focused)

Browser Notifications

Click the bell icon in the sidebar header to enable desktop notifications. When enabled:

• A notification popup appears for new messages from conversations you're not viewing
• A sound plays for new activity
• The page title blinks with unread count when the tab is not focused

URL Auto-linking

URLs in messages (both visitor and admin) are automatically converted to clickable links that open in a new tab.

Visitor Information

The right panel shows:

Field	Description
Name	Visitor's name (always collected)
Email	If email field was enabled
Phone	If phone field was enabled
IP Address	Visitor's IP
Current Page	The page where the visitor started the chat
Browser	Detected from user agent (Chrome, Firefox, Safari, Edge)
Device	Desktop, Mobile, or Tablet
Created At	When the conversation started
Last Message	When the last message was sent
Total Messages	Message count for the conversation